Application Representative I

Job Title: Application Representative I
Department: Support
Location: Tampa, FL Headquarters

 

Summary of Duties & Responsibilities

 
The Application Representative I will have a functional knowledge of BST’s ERP Products (as well as additional BST offerings). An understanding of financial and cost accounting is required to advise clients how to utilize the ERP offerings for desired results. With the assistance of a Senior Support Representative, areas that do not comply with original design must be documented by providing use cases for Quality Assurance and Product Management to reproduce and rectify cited areas. The Application Representative I will have a working knowledge of CRM and JIRA with the ability to produce queries in order to analyze requested data on requests not limited to defects and product usage.
 
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Essential Functions

 

Skills & Competencies

 

Education or Prior Work Experience

 

Reports To

 

Number Supervised

 

Travel

 

Classification

 

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
 

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
 

About BST

BST Global is the leading provider of enterprise business management software and service solutions for architecture, engineering, and environmental Professional Service Organizations globally. Today, over 100,000 end users across six continents and 50 countries rely on BST Global’s software solutions to manage their projects, resources, finances and client relationships.
 
Founded in 1971, the privately held BST Global is headquartered in Tampa, Florida, USA and is a global organization with a presence in the Americas, Europe, Africa, Asia and Australia. With over forty years of experience, BST Global is the industry leader and is strategically positioned for growth. Our employees enjoy a generous benefits package including paid time off, medical, dental, disability, life insurance, and 401k.
 
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