As Customer Success Team Lead at BST Global, Taylor helps clients unlock the full value of their investment. She partners with organizations to maximize ROI, adopt the latest tools and features, and drive business process maturity.
Taylor brings a hands-on approach to solving strategic and tactical challenges, whether related to technology, people or process. She began her career at BST Global performing new client implementations, which gave her a strong foundation in enterprise systems. She then went to PwC, where she advised on digital transformation, and later ISG, consulting for Fortune 100 companies and further broadening her expertise in change management and customer experience.
Pursuing increasingly complex challenges, Taylor later drove customer success initiatives for robotics integration at several large U.S. manufacturers. She has since returned to BST Global to continue helping clients evolve, adapt and thrive, ensuring every initiative aligns with their strategic goals.
Taylor holds a Master of Business Administration degree with a STEM designation from Carnegie Mellon University.