ERP Support
Partnering with us means we’ll be with you every step of the way, and our world-class Support team is a big part of that promise.
World-Class Support
Our in-house support experts are committed to delivering relevant information and quality solutions around the clock.
Experienced, Available & In-House
We’ll never outsource your support needs — our Support team is made up of BST Global employees around the world who are both product experts and AEC industry experts. That means we’re ready to provide you with comprehensive support any time, day or night. This team also boasts high tenure (several members have been with us for 20+ years!), so they ultimately become experts on the companies they support for a truly personalized experience.
Fast, Fair & Convenient
From our smallest client to our largest, everyone we serve receives the same premium level of support at no extra charge. As a trusted partner, we’re here to help however we can. We’ve designed our contact points to be intuitive and straightforward — reach us through BST Global’s eService Portal, via email or phone — and our average response time is less than one hour.
Extensive Education
To best support our clients, we believe that our Support team should know your ERP solution (and your company) inside and out. That’s why we focus on training our Support team hand-in-hand with our developers, product leads and IT, helping them provide premium issue resolution tactics.
Want to Learn More?
We have so much more we want to tell you about our amazing Support team. Download our one-sheeter for more info.
Driving the AEC Industry Forward
