Work Management Support
We all hope that issues don’t arise, but when they do, just know that we will be there every step of the way to resolve your challenges as quickly as possible.
The BST Global Support Difference
Our in-house support experts are available around the clock to support you and your firm with whatever challenge you encounter.
True Experts
Our Support team is made up of BST Global employees around the world who are both AEC industry experts and solution experts. That means we’re ready to provide you with unmatched support any time, day or night. Our average response time is less than one hour.
Premium Service
As a trusted partner, we’re here to help however we can, and that means all our clients receive the same premium level of support at no extra charge (regardless of size). Just reach us by email, phone or through BST Global’s eService Portal.
Collaborative Training
Our Support team goes through regular BST11 Work Management training, so they know the solution just as well as our developers and product leads. This helps them provide premium issue resolutions to our clients.
Want to Learn More?
We have so much more we want to tell you about our amazing Support team. Download our fact sheet for more info.
Driving the AEC Industry Forward
