Klohn Crippen Berger’s (KCB) upgrade to BST11 ERP showcases how a partnership-focused provider accelerates digital transformation for architecture, engineering and environmental consulting firms. KCB selected BST11 for its modern interface, workflow alignment, and deep understanding of the industry and their business. With improved usability, project manager engagement and workflow confidence, KCB now operates with greater efficiency and visibility. Their investment in BST Global’s Enablement Program empowers internal developers to build customizations, integrate systems and maintain enhancements through future upgrades. Supported by a trusted ERP partner, KCB is advancing its long‑term digital evolution with confidence.
Modernizing Project Operations Through Partnership
ERP software selection is a complex and often lengthy process for architecture, engineering and environmental consulting firms. When evaluating ERP providers, firms have to account for more than functionality and budget — they must also consider the provider’s implementation and support processes, the system’s usability across departments and compatibility with other business systems, among other things.
Whether a firm is switching ERP providers or making a significant upgrade to their system, careful planning, open communication and true collaboration are required to ensure success. When Klohn Crippen Berger’s (KCB) digital evolution strategy led them to reassess their ERP solution, it was clear they needed more than a software solution — they needed a partner that understands their business and industry.
About Klohn Crippen Berger
KCB is an international engineering, geoscience and environmental consulting firm based in Vancouver, British Columbia, with offices in Canada, the USA, Peru, Brazil, the UK and Australia. With more than 75 years of engineering, geoscience and environmental consulting knowledge, KCB creates hydropower, mining, transportation, energy and infrastructure solutions that withstand the test of time.
The Decision That Made the Difference
In 2024, after more than 20 years working with BST Global’s flagship solution, BST8, KCB was interested in engaging a more modern and connected ERP experience. While weighing their options, they invited BST Global’s team to present BST11 ERP for a final-round assessment at their offices in Vancouver. This multi-day visit evolved into a collaborative and intensive workshop with BST Global product experts and KCB leadership working together to determine the best path forward for the firm’s digital evolution.
During the workshop, the two teams examined:
- KCB’s project lifecycle and billing processes
- Opportunities to streamline workflows
- BST11 ERP’s alignment with nearly 700 system requirements
- BST Global’s Enablement Program for continued operational transformation
This experience, combined with BST Global’s commitment to a truly collaborative partnership, gave KCB the confidence to move forward with upgrading to BST11 ERP and enrolling in the Enablement Program.
The Right Solution at the Right Time
With an aggressive implementation timeline of just eight months, the next steps in KCB’s journey were crucial. BST Global designed an implementation schedule that ensured the BST11 ERP elements most critical to KCB’s operations would be live by the deadline. Open and honest communication between the teams facilitated a smooth and successful implementation with a clearly defined roadmap for ongoing process execution.
KCB leaders highlighted a few ways that the implementation process further validated their decision to partner with BST Global:
- The conversion of 22 years of data went smoothly
- Conference room pilots were well organized and fun
- Clearly documented BST11 procedures allowed KCB to create internal guidance for users
- Direct access to BST Global’s in-house support experts made KCB feel heard, supported and safe
Another important part of the process was BST Global’s transparency around how the implementation was progressing and any obstacles that threatened its success.
Check out these articles to learn more about the BST Global advantage in implementation and client support. ⧁
Success on All Fronts
With strong change management, KCB achieved 80% staff buy‑in for the upgrade to BST11 ERP, which has elevated its teams’ interactions with project and financial data. Since the go-live date, the firm has seen meaningful improvements in usability, reliability and performance with:
- Greater user adoption thanks to a modern, intuitive interface
- Increased project manager engagement, especially in project setup and hands‑on management
- More confident workflow usage, with project managers empowered to initiate processes that include required reviews
- Improved IMS audits, supported by better data consistency and visibility
Additionally, KCB’s investment in BST Global’s Enablement Program reflects its desire to take ownership of its digital ecosystem. Through the program, the firm’s developers can:
- Connect directly to BST11 ERP through developer‑friendly tools
- Build and maintain customizations internally
- Ensure enhancements remain compatible through future upgrades
- Integrate external systems — like SharePoint‑based qualified subs lists — directly with BST11
Forging A Bright Future
KCB’s Digital Futures Committee has formally included BST Global initiatives in its transformation roadmap, demonstrating a shared commitment to continuous improvement, innovation and operational excellence. With BST11 ERP in place and the Enablement Program empowering its internal teams, KCB is positioned to evolve confidently. Supporting this journey, BST Global continually strives to understand the firm’s business, respect its priorities and stand beside it as a true partner.
