Support Lounge/Open Lab

Michael is a Senior Application Product Specialist on the Client Support team, acquiring 20+ years of product knowledge since joining BST Global in 2003. He works closely with end users and different BST teams to deliver high-quality, user-centered solutions. In addition to the core applications, Michael has helped support many integrations and customizations, including SSR/analytics, BST Insights, Concur and more. He holds a Bachelor of Science degree in Marketing from the University of South Florida, where he also studied Accounting.

As a Senior Product Manager in the BST Global Finance & Accounting business line, Alexis serves as an advocate for our users employing BST Global’s finance and accounting software capabilities. She participates in leading the product roadmap, vision and design of several products including billing, bill backup, and accounts receivable. She focuses on collaboration between BST Global users and establishes partnerships to deliver successful product enhancements.

Alexis joined BST Global in 2011 with previous BST Global finance-related experience in the engineering industry. Since 2013, Alexis has led several hands-on billing and VIR labs at previous conferences, and over the past several years, she has presented the BST Global State of the Union and key BST Global Finance & Accounting initiatives at several regional user group meetings in the U.S. and Canada.

Alexis holds a Bachelor of Business Administration degree with a concentration in Marketing and International Business from Western Michigan University in Kalamazoo, Michigan.

Jason manages the Business Services team at BST Global, a group of consultants aimed at delivering high-quality business solutions for clients across multiple platforms and products. Jason joined BST Global in 2004, and has worked across a variety of roles focused primarily on Project Delivery.

Jason has led numerous software implementations of all BST Global platforms around the world. As a Consultant, this included business process assessment, configuration design, data migration and training. As a Project Manager, this included project planning and scheduling, risk management, issue resolution, budget control and client relationship management. Projects varied in scope from small training efforts all the way up to large-scale acquisition implementations.

As Business Services Manager, Jason supports a group of consultants working across the globe to implement various solutions with our clients. This includes planning and coordination, ongoing support and oversight, process improvement, and overall quality maintenance to help the team deliver successful results for all of our clients.