Here to Help & Ready to Grow: Support Evolved for You

Andrew, the Manager of BST Global's Support team, joined BST Global in 2011. He worked as a Support Representative, Business Consultant, Technical Project Manager and FAM team Project Manager before taking on his current role.

During his time at BST Global, Andrew has helped numerous clients on BST8, implemented and trained clients on BST10 and BST11, managed client customizations and finance-related projects, and currently leads the Support team.

Andrew holds a Bachelor of Science degree in Business Management with a concentration in Management Information Systems from Rensselaer Polytechnic Institute in Troy, New York.

Danielle serves as the Director of Release Management for BST Global and has more than 26 years of experience in the IT industry. She joined BST Global in 2008 and has held various roles in the company.

Danielle became part of the Release Management team in 2014, where she collaborated with the Chief Product Officer to author and execute the BST Global Release Roadmap. In 2020, she was promoted to her current position, where she provides leadership to continually improve the release management lifecycle, identifying the right methodologies and best practices to keep releases aligned with business demands.

Prior to joining BST Global, Danielle held roles in IT systems administration and quality assurance in the legal and healthcare industries.