BST Global was recently named a CX leader of ERP mid-market vendors and ranked in the “Champions” quadrant for the 2021 Emotional Footprint Awards by SoftwareReviews. To determine these rankings, BST Global clients using our flagship product, BST10, were surveyed about several aspects of our partnership, including features of the product and its importance to professional success, quality of our customer service, strategy and innovation, emotional footprint, and more.
SoftwareReviews scores a company’s emotional footprint using an index that tracks client responses across 26 dimensions spanning 5 categories. In the report, our flagship product, BST10, outranked Deltek Costpoint, Microsoft Dynamics GP, Microsoft Dynamics SL, Infor M3, Infor Syteline and SAP Business ByDesign in both CX score and emotional footprint score.
Of the products surveyed, BST10 ranked high in several categories:
- 1st for clients planning to renew (100%)
- 1st for vendor support with an 88% satisfaction rating
- 2nd for likeliness to recommend (88%)
- Ranked above industry average for ease of IT administration
- Ranked above industry average for industry specific capabilities
- Emotional footprint: Net score of +76
- 95% of BST10 clients surveyed ranked our product as “critical” to their professional success
- Regarding conflict resolution, 95% of our clients reported BST Global as being altruistic and fair, and operating with integrity
- Regarding service experience, 90% or more of our clients reported BST Global as being respectful, efficient and caring
- 85% reported that they “love” BST10
- 85% reported that BST10 facilitates innovation
- Net relationship footprint score of 95
- 100% reported our sales, client service and leadership teams as being effective/knowledgeable and friendly/caring
- 98% of our clients reported positive sentiments
“Great product and exceptional customer service. BST Global really listens to their clients’ needs.” – Operations Business Leader or Manager, Engineering
At BST Global, we’re dedicated to our clients and helping them change the world, one project at a time. We’re thrilled to be ranked in the champions quadrant by SoftwareReviews and will strive to continue evolving along with our clients and the AEC industry. Visit SoftwareReviews’ website for more details and to read the full report.