Elevating the Implementation Process: The BST Global Advantage

Project-based businesses like architecture, engineering and environmental consulting firms rely on various software solutions to operate efficiently. For most firms, enterprise resource planning (ERP) software is crucial to their everyday operations and long-term success, which can make changing systems a daunting task. Fortunately, BST Global’s implementation and conversion experts have the experience, tools and highly managed processes required to facilitate a painless transition. Let’s explore this unique business challenge and what providers like BST Global can do to mitigate operational disruptions and other risks.

Change Is Necessary: Why Firms Switch ERP Providers
It’s no secret that changing ERP solutions is a major undertaking, so firms don’t make this decision lightly. Taking such a drastic step indicates that a firm’s current system isn’t meeting expectations. This may be because: 

• Its functionality is outdated and doesn’t align with evolving business processes and needs  
• It was designed to focus on certain areas of the business, making it difficult or unusable for other functional areas 
• It can’t connect with other critical business systems  
• Its user interface is too complex, driving down utilization as users supplement their operational needs through other systems 
• System support is inconsistent or unreliable  

Whatever the issue, the drain on time, productivity and profitability eventually outweighs the discomfort of starting fresh with a system that better fits their needs. 

Change Is Scary: Why Switching Is a Challenge
Replacing a system that’s such a major part of day-to-day operations and processes is no small feat. Various challenges and roadblocks, such as operational disruption and data security risks, can complicate an ERP transition. And, without a knowledgeable provider partner to rely on during the migration and implementation process, the firm may be forced to bear the brunt of a stressful change.

As BST Global’s Manager of Business Services, Jason Havens, points out, “Most firms don’t have the time and resources available to dedicate to such an intensive shift. They still have to do their day jobs while adopting the new system. So, we’re very deliberate and thoughtful when assigning project roles and responsibilities, and clearly outline expectations for core team members and the project steering committee.” 

Change Is Good: The BST Global Advantage
The most crucial factor in determining the success of system migration is the ERP provider. The provider’s implementation strategy, experience, familiarity with the firm’s industry and understanding of its unique needs can make or break the transition experience. That’s where BST Global comes in.

The level of experience on our implementation team is unrivaled. We have consultants with decades of implementations and conversions under their belts who’ve truly seen it all. At the end of the day, they aim to deliver uneventful go-lives and build true partnerships with our clients.

With more than 50 years of experience in the AEC industry, BST Global has successfully onboarded thousands of users with a proven onboarding process. Aside from extensive industry experience, firms can expect the following from a partnership with BST Global:

• In-House Expertise
  BST Global doesn’t outsource any part of its process. From planning to post-live support, the team is 100% in house. This makes it easy to collaborate with experts and consultants across the business and ensures that clients always know who they’ll be dealing with. 
  
  
• Dedicated Support  
  At the beginning of the implementation process, each client is partnered with a dedicated project team that works closely with the firm. These experts see the implementation through start to finish, getting to know the client’s team, business and needs. This team also pairs clients with one or two broadly skilled consultants who provide support across a wide range of platform functions rather than employing a revolving door of resources that only serve specific functional areas of the solution. 
  
  
• True Partnership
  BST Global offers a highly managed implementation experience, ensuring transparency and open communication every step of the way. While the goal is always to deliver a seamless implementation on time, the implementation team will never compromise the long-term success of the project just for the sake of meeting a deadline.
  
  
• Evolved Experience
  A successful implementation is more than just executing on schedule and within budget. BST Global strives to enable its clients to operate their new system with at least the same efficiency as their legacy system and as little downtime as possible. At the same time, BST Global works to evolve the client’s business processes as well, streamlining billing, expanding their user base, and optimizing their operations through our platform’s functionality.

Implementing a new ERP system is a major undertaking, but it doesn’t have to be painful. Our seven-step implementation process helps mitigate risk and offers predictability to ensure a successful transition. Through this proven and repeatable methodology, BST Global enables AEC firms to tackle this complex and important change with confidence.