What’s really important is consistent customer service. When we call customer support, whether it’s me calling as the CFO or an Accounts Payable specialist, we get the same great level of attention. BST Global always gets back to us with answers very quickly, and that’s really big because that has not been our experience with other software companies.
Delivery
Support
Partnering with us means we’ll be with you every step of the way, and our world-class support team is a big part of that promise.
World-Class Support
Our in-house support experts are committed to delivering relevant information and quality solutions, no matter what.
120,000+
END USERS WORLDWIDE
65
COUNTRIES SERVED
18
YEAR AVERAGE CLIENT TENURE
What You Need, When You Need It
From Day 1, you can expect a responsive, professional support experience with personalized communication, customized solutions, one-on-one care, quick response times and so much more.
01
Experienced, Available & In-House
We’ll never outsource your support needs — our Support team is made up of BST Global employees around the world who are both product experts and AEC industry experts. That means we’re ready to provide you with comprehensive, timely support anytime, day or night. This team also boasts high tenure (several members have been with us for 20+ years!), so they ultimately become experts on the companies they support for a truly personalized experience.
02
Fast, Fair & Convenient
From our smallest client to our largest, everyone we serve receives the same premium level of support at no extra charge. As a trusted partner, we’re here to help however and whoever we can. We’ve designed our contact points to be intuitive and straightforward — reach us through BST Global’s eService Portal, via email or phone — and our average response time is less than one hour.
03
Simulation & Education
To best support our clients, we believe that our Support team should know your ERP solutions (and your company) inside and out. That’s why we focus on training our Support team hand-in-hand with our developers, product leads and IT, helping them provide premium issue resolution tactics. And, thanks to our data-scrubbing protocol, our team can duplicate issues to diagnose problems and provide solutions without jeopardizing your company’s sensitive information.
Perspectives
Genius insights from the BST Global Team
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Ideas
14 Sep, 2018
DSO & DPO: What’s the Difference?
Analyzing Days Sales Outstanding (DSO) and Days Payable Outstanding (DPO) can improve one very important financial metric for your...
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Ideas
28 Aug, 2018
Cash vs. Accrual vs. Work in Progress Accounting: Which Is Best for AEC Firms?
Cash basis and accrual basis are two different methods of accounting. Each method tells a different story about revenue,...
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Ideas
27 Jan, 2021
Basic Earned Value Management Metrics for Design Consultancies
EVM is built on three metrics: Planned value, earned value, and actual cost. Think of these metrics in terms...
