BST Global approaches the implementation process in a personal way with a lot of collaboration to make it a success.
Over the past 50 years, we’ve found success in a training approach that puts you in the driver’s seat.
END USERS WORLDWIDE
YEAR AVERAGE CLIENT TENURE
Our training system is designed to address your specific business needs, empower your team and provide support beyond go-live.
Our BST Global implementation experts are specifically focused on the AEC industry, so you can expect meaningful process-based discussions right out of the gate. Plus, we work closely with our clients to get a true understanding of your unique culture, processes, challenges and needs. This intimate knowledge of the industry and your business directly informs the custom training program we develop to ensure your team’s success with our ERP solution.
Train the Trainer
BST Global deploys a Train the Trainer method so your team is equipped to facilitate end-user training in-house. Once the designated team members have successfully completed our Train the Trainer program, these “Firm Trainers” can deliver the appropriate instruction to your various end-user groups. This ensures that you are in the best position to deliver new-hire and refresher training to your staff in the future.
Introduction & Ongoing Support
As we introduce the ERP system into the production environment and your team starts using it, our Implementation team will support as needed to ensure a successful go-live. This same team will provide additional training and support services for initial and second-month billing processes and month-end activities for initial system stabilization. From there, our Support team will be in place to facilitate on-going support as needed.
Head of Controlling, Witteveen+Bos
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