Continuous Improvement: Discovery & Assessment
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Speakers
Jason Havens
Manager, Business Services
BST Global
Jason manages the Business Services team at BST Global, a group of consultants aimed at delivering high-quality business solutions for clients across multiple platforms and products. Jason joined BST Global in 2004, and has worked across a variety of roles focused primarily on Project Delivery.
Jason has led numerous software implementations of all BST Global platforms around the world. As a Consultant, this included business process assessment, configuration design, data migration and training. As a Project Manager, this included project planning and scheduling, risk management, issue resolution, budget control and client relationship management. Projects varied in scope from small training efforts all the way up to large-scale acquisition implementations.
As Business Services Manager, Jason supports a group of consultants working across the globe to implement various solutions with our clients. This includes planning and coordination, ongoing support and oversight, process improvement, and overall quality maintenance to help the team deliver successful results for all of our clients.
Jason Havens
Manager, Business Services
Suraj Nayee
Specialist, Solutions
BST Global
Evelyn March
Director, Growth & Engagement
BST Global
Evelyn is BST Global’s Director of Growth and Engagement, with more than 30 years of combined experience in the AEC and software industries. In her role, Evelyn drives business growth and customer and employee engagement by developing strategies to foster strong relationships, increase customer satisfaction and actively promote positive interactions, ensuring a thriving and collaborative business environment.
Evelyn joined BST Global in 2006, bringing her engineering expertise to the company, where she could advise and relate to clients as Director of Client Support. She went on to lead the Global Support team before transitioning to Training and Talent Management, shaping the next generation of industry professionals.
Before joining BST Global, Evelyn built a strong foundation in analytical and operational excellence. Her career began in the aviation industry as a load planner for a major U.S.-based airline, specializing in Boeing and Airbus aircraft. She advanced to flight planner for the U.S. Southeast market, refining her analytical and logistical expertise. She then applied these skills to the engineering industry at an ENR Top 100 design firm, leading teams focused on project systems and contract management in civil, environmental and multi-disciplinary engineering.
A native New Yorker, Evelyn holds a certification in actuarial science from the City College of New York. As a strategic leader, she leverages her deep industry knowledge and relationship-driven approach to propel business growth, enhance engagement and position BST Global for continued success.
Evelyn March
Director, Growth & Engagement
ABOUT THE SESSION
This session outlines how you and BST Global can collaborate on continuous improvement activities. Through discovery sessions, we help you gain an understanding of your key challenges and goals and engage the BST Solutions team to help you achieve those goals effectively.