Continuous Improvement: Discovery & Assessment
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Speakers
Jason Havens
Manager, Business Services
BST Global
Jason manages the Business Services team at BST Global, a group of consultants aimed at delivering high-quality business solutions for clients across multiple platforms and products. Jason joined BST Global in 2004, and has worked across a variety of roles focused primarily on Project Delivery.
Jason has led numerous software implementations of all BST Global platforms around the world. As a Consultant, this included business process assessment, configuration design, data migration and training. As a Project Manager, this included project planning and scheduling, risk management, issue resolution, budget control and client relationship management. Projects varied in scope from small training efforts all the way up to large-scale acquisition implementations.
As Business Services Manager, Jason supports a group of consultants working across the globe to implement various solutions with our clients. This includes planning and coordination, ongoing support and oversight, process improvement, and overall quality maintenance to help the team deliver successful results for all of our clients.
Jason Havens
Manager, Business Services
Suraj Nayee
Specialist, Solutions
BST Global
A Specialist on BST Global's Solutions Delivery team since 2011, Suraj is responsible for providing critical subject matter expertise to optimize quality and consistency across a broad portfolio of implementations, work orders and module rollouts. He has successfully converted and migrated various complex multi-company and multi-currency legacy systems onto the BST8 and BST10 platforms, directly impacting operational efficiency and data integrity for clients.
Suraj holds a dual MBA and MS of Entrepreneurship in Applied Sciences from the University of South Florida.
Suraj Nayee
Specialist, Solutions
ABOUT THE SESSION
This session outlines how you and BST Global can collaborate on continuous improvement activities. Through discovery sessions, we help you gain an understanding of your key challenges and goals and engage the BST Solutions team to help you achieve those goals effectively.





