Support Lounge/Open Lab

Michael is a Senior Application Product Specialist on the Client Support team, acquiring 20+ years of product knowledge since joining BST Global in 2003. He works closely with end users and different BST teams to deliver high-quality, user-centered solutions. In addition to the core applications, Michael has helped support many integrations and customizations, including SSR/analytics, BST Insights, Concur and more. He holds a Bachelor of Science degree in Marketing from the University of South Florida, where he also studied Accounting.

Evelyn is BST Global’s Director of Growth and Engagement, with more than 30 years of combined experience in the AEC and software industries. In her role, Evelyn drives business growth and customer and employee engagement by developing strategies to foster strong relationships, increase customer satisfaction and actively promote positive interactions, ensuring a thriving and collaborative business environment.

Evelyn joined BST Global in 2006, bringing her engineering expertise to the company, where she could advise and relate to clients as Director of Client Support. She went on to lead the Global Support team before transitioning to Training and Talent Management, shaping the next generation of industry professionals.

Before joining BST Global, Evelyn built a strong foundation in analytical and operational excellence. Her career began in the aviation industry as a load planner for a major U.S.-based airline, specializing in Boeing and Airbus aircraft. She advanced to flight planner for the U.S. Southeast market, refining her analytical and logistical expertise. She then applied these skills to the engineering industry at an ENR Top 100 design firm, leading teams focused on project systems and contract management in civil, environmental and multi-disciplinary engineering.

A native New Yorker, Evelyn holds a certification in actuarial science from the City College of New York. As a strategic leader, she leverages her deep industry knowledge and relationship-driven approach to propel business growth, enhance engagement and position BST Global for continued success.

In nearly 20 years with BST Global, Nick has worked his way from Application Technical Support, through various roles in Product Development, utilizing T-SQL, SSIS and SSRS, and ultimately into his current role as a key member of the Artificial Intelligence and Analytics (AIA) team.

As a Data Product Engineer, Nick enjoys digesting business requirements, deep diving into the data, and working with data scientists and product owners to deliver data-driven business analytics solutions through AI, big data, and machine learning. Providing the end user with first-class predictive business intelligence (BI) and analytical insights is what motivates this data nerd on a daily basis.

Nick holds a Bachelor of Science degree in Computer Science from Dickinson College in Carlisle, Pennsylvania, where he also played basketball.