Support Lounge/Open Lab

Michael is a Senior Application Product Specialist on the Client Support team, acquiring 20+ years of product knowledge since joining BST Global in 2003. He works closely with end users and different BST teams to deliver high-quality, user-centered solutions. In addition to the core applications, Michael has helped support many integrations and customizations, including SSR/analytics, BST Insights, Concur and more. He holds a Bachelor of Science degree in Marketing from the University of South Florida, where he also studied Accounting.

Jason manages the Business Services team at BST Global, a group of consultants aimed at delivering high-quality business solutions for clients across multiple platforms and products. Jason joined BST Global in 2004, and has worked across a variety of roles focused primarily on Project Delivery.

Jason has led numerous software implementations of all BST Global platforms around the world. As a Consultant, this included business process assessment, configuration design, data migration and training. As a Project Manager, this included project planning and scheduling, risk management, issue resolution, budget control and client relationship management. Projects varied in scope from small training efforts all the way up to large-scale acquisition implementations.

As Business Services Manager, Jason supports a group of consultants working across the globe to implement various solutions with our clients. This includes planning and coordination, ongoing support and oversight, process improvement, and overall quality maintenance to help the team deliver successful results for all of our clients.

Chris has been a key member of the teams who designed, built and delivered three generations of the BST Global product suite. She began her BST Global career in 1995 as part of Product Support for the MIS product. Her skills were soon leveraged to provide design, QA and support expertise for BST Global’s first relational database product. Her experience and knowledge naturally advanced her to the core teams responsible for evolving both BST8 and BST10.

In 2001, Chris was named Product Manager of Billing & Reporting, and was heavily involved in converting clients to BST8. Her specialties are report writing, billing, ETL and dashboards, and she is known as a subject matter expert for the overall data and data integrity within BST Global. For the past 13 years, Chris' focus has been on the Business Intelligence product line, maturing the BST8 management- and performance-portals platforms, overseeing the products, converting our clients to BST10 and bringing to life BST10 Information Delivery featuring inquiry, dashboard and reporting functionality. The past few years Chris' data knowledge has led her to focus on the new and exciting machine learning aspects of BST Global's business.

Prior to joining BST Global, Chris worked for Environmental Consulting and Technology, Inc. and Tower Environmental (both BST Global clients) in various roles spanning accounting and billing as well as systems administration.

Sara Ganster is a Product Manager on the AI & Analytics (AIA) team at BST Global, helping to deliver innovative AI solutions that drive efficiency and value for clients in the AEC industry. With two decades of experience as a Product Owner and eight years building AI- and ML-powered software solutions, Sara is dedicated to enhancing the user experience and advancing BST Global’s AIA platform. She is passionate about empowering teams and clients to unlock operational excellence through predictive analytics and process improvement.