Support Lounge/Open Lab

Michael is a Senior Application Product Specialist on the Client Support team, acquiring 20+ years of product knowledge since joining BST Global in 2003. He works closely with end users and different BST teams to deliver high-quality, user-centered solutions. In addition to the core applications, Michael has helped support many integrations and customizations, including SSR/analytics, BST Insights, Concur and more. He holds a Bachelor of Science degree in Marketing from the University of South Florida, where he also studied Accounting.

Jason manages the Business Services team at BST Global, a group of consultants aimed at delivering high-quality business solutions for clients across multiple platforms and products. Jason joined BST Global in 2004, and has worked across a variety of roles focused primarily on Project Delivery.

Jason has led numerous software implementations of all BST Global platforms around the world. As a Consultant, this included business process assessment, configuration design, data migration and training. As a Project Manager, this included project planning and scheduling, risk management, issue resolution, budget control and client relationship management. Projects varied in scope from small training efforts all the way up to large-scale acquisition implementations.

As Business Services Manager, Jason supports a group of consultants working across the globe to implement various solutions with our clients. This includes planning and coordination, ongoing support and oversight, process improvement, and overall quality maintenance to help the team deliver successful results for all of our clients.

In nearly 20 years with BST Global, Nick has worked his way from Application Technical Support, through various roles in Product Development, utilizing T-SQL, SSIS and SSRS, and ultimately into his current role as a key member of the Artificial Intelligence and Analytics (AIA) team.

As a Data Product Engineer, Nick enjoys digesting business requirements, deep diving into the data, and working with data scientists and product owners to deliver data-driven business analytics solutions through AI, big data, and machine learning. Providing the end user with first-class predictive business intelligence (BI) and analytical insights is what motivates this data nerd on a daily basis.

Nick holds a Bachelor of Science degree in Computer Science from Dickinson College in Carlisle, Pennsylvania, where he also played basketball.