Upgrade: Unlock the Potential of Your BST Global Solutions

As Customer Success Team Lead at BST Global, Taylor helps clients unlock the full value of their investment. She partners with organizations to maximize ROI, adopt the latest tools and features, and drive business process maturity.

Taylor brings a hands-on approach to solving strategic and tactical challenges, whether related to technology, people or process. She began her career at BST Global performing new client implementations, which gave her a strong foundation in enterprise systems. She then went to PwC, where she advised on digital transformation, and later ISG, consulting for Fortune 100 companies and further broadening her expertise in change management and customer experience.

Pursuing increasingly complex challenges, Taylor later drove customer success initiatives for robotics integration at several large U.S. manufacturers. She has since returned to BST Global to continue helping clients evolve, adapt and thrive, ensuring every initiative aligns with their strategic goals.

Taylor holds a Master of Business Administration degree with a STEM designation from Carnegie Mellon University.

As BST Global’s Director of Infrastructure and Cloud Services, Steve is responsible for the internal information systems and related infrastructure at BST Global, and leads all infrastructure and security initiatives for BST Cloud.

Steve has advanced knowledge in infrastructure design as it relates to ERP applications and network configuration, and he works with BST Global clients and prospects worldwide to ensure their IT infrastructure running the BST Global product suite performs well and is highly available. Steve also conducts technical planning sessions that include infrastructure recommendations, backup and disaster recovery planning, remote access design, and application and network performance reviews.

Prior to joining BST Global, from 1997 to 2005, Steve worked as the Information Technology Director and IT Security Director for Danka Office Imaging, a 20,000-person global office automation company. Prior to Danka, Steve worked as an engineer at Raytheon Systems on multiple government contracts and has several years of business process experience in a project-centric environment.

Steve holds a Bachelor of Science degree in Physics from the University of Bridgeport in Bridgeport, Connecticut, and a Master’s degree in Physics from the University of South Florida in Tampa, Florida.

Steve serves as BST Global’s Director of Solutions Delivery. In this role, Steve leads the solutions delivery organization, which is made up of experienced professionals around the world who are responsible for the company’s consulting, project leadership and custom delivery services.

Steve joined BST Global in 2008 as a Senior Project Manager, responsible for several high-profile global implementations of BST Global solutions. In this role, Steve gained extensive knowledge of BST Global’s solution suite and the needs of clients in the AEC sector around the globe. This experience enables Steve to provide unique insights into the user experience and demands of the different personas working with our solutions, which he shares with the BST Global Product teams to influence future development.

Prior to joining BST Global, Steve worked as a Professional Services Manager at a solutions provider, responsible for the implementation and development of ERP, payroll and HR solutions for clients.

Steve holds a Master’s degree in Business Administration from the Open University in Milton Keynes, England.