Upgrade: Unlock the Potential of Your BST Global Solutions

As Customer Success Team Lead at BST Global, Taylor helps clients unlock the full value of their investment. She partners with organizations to maximize ROI, adopt the latest tools and features, and drive business process maturity.

Taylor brings a hands-on approach to solving strategic and tactical challenges, whether related to technology, people or process. She began her career at BST Global performing new client implementations, which gave her a strong foundation in enterprise systems. She then went to PwC, where she advised on digital transformation, and later ISG, consulting for Fortune 100 companies and further broadening her expertise in change management and customer experience.

Pursuing increasingly complex challenges, Taylor later drove customer success initiatives for robotics integration at several large U.S. manufacturers. She has since returned to BST Global to continue helping clients evolve, adapt and thrive, ensuring every initiative aligns with their strategic goals.

Taylor holds a Master of Business Administration degree with a STEM designation from Carnegie Mellon University.

As Team Manager of Technical Services, Justin leads a team of developers that provide custom solutions for BST Global. Justin joined BST Global in 2011 and has 20+ years of experience in the technology industry with a focus on building software. Additionally, he has worked with numerous clients to design and develop custom solutions that increase productivity. His leadership streamlines the process from design to implementation for a seamless transition for clients.

Justin holds a Bachelor of Management Information Systems degree from the University of South Florida in Tampa, Florida.

Jason manages the Business Services team at BST Global, a group of consultants aimed at delivering high-quality business solutions for clients across multiple platforms and products. Jason joined BST Global in 2004, and has worked across a variety of roles focused primarily on Project Delivery.

Jason has led numerous software implementations of all BST Global platforms around the world. As a Consultant, this included business process assessment, configuration design, data migration and training. As a Project Manager, this included project planning and scheduling, risk management, issue resolution, budget control and client relationship management. Projects varied in scope from small training efforts all the way up to large-scale acquisition implementations.

As Business Services Manager, Jason supports a group of consultants working across the globe to implement various solutions with our clients. This includes planning and coordination, ongoing support and oversight, process improvement, and overall quality maintenance to help the team deliver successful results for all of our clients.