H2M Client Interview

Jamie Pizzardi, the Chief Financial Officer at H2M architects + engineers, talks about several key points of BST Global's approach and relationship with its clients. She says that clients appreciate BST Global's willingness to listen to feedback and allow them to influence the direction of development. This collaboration is valued because it ensures that the system evolves in a way that meets their needs.

Jamie mentions a specific example during the conversion from BST8 to BST10 where BST Global demonstrated exceptional partnership. Despite challenging circumstances, such as the onset of the pandemic affecting client operations, BST Global showed flexibility and support. When H2M needed to delay its go-live, BST Global accommodated this without hesitation or additional costs, emphasizing their commitment as a long-term partner.

Jamie also contrasts BST Global's approach with other software companies that might overpromise on capabilities. BST Global is appreciated for its transparency about what the system can and cannot do, and for providing guidance on how clients can adapt the system to their needs as their company evolves.

Overall, Jamie sees BST Global not just as a software provider but as a collaborative partner that listens, supports and adapts alongside its clients over the long term.

Watch the video to learn what else Jamie has to say.