ERP Development & Customization

• Define integration patterns, data flow architectures and technical standards for ERP customization across client engagements
• Design, develop and implement custom ERP modules and features based on business needs
• Create and maintain system integrations between ERP systems and other business applications
• Develop workflows, scripts and reports to enhance ERP functionality

System Analysis & Troubleshooting

• Analyze complex business processes and translate them into efficient ERP solutions
• Identify, diagnose, and resolve technical issues to ensure system reliability and performance
• Conduct system testing and debugging to maintain software quality

Collaboration & Requirements Gathering

• Serve as the primary technical point of contact for client stakeholders during implementations and upgrades, including leading requirements workshops and presenting solution designs
• Work closely with business stakeholders to gather and understand requirements
• Collaborate with cross-functional teams to ensure ERP solutions align with organizational goals
• Provide technical support and guidance during ERP system upgrades and migrations

Estimating and Planning

• Assess the scope of projects and estimate development time, resources and costs required
• Provide accurate timelines and budgets for ERP-related projects
• Contribute to project planning by identifying potential risks and dependencies

Documentation and Compliance

• Maintain technical documentation, including system designs, workflows and user manuals
• Ensure ERP solutions comply with security standards and regulatory requirements

Continuous Improvement

• Monitor emerging ERP technologies and recommend improvements or enhancements
• Evaluate system performance and implement changes to optimize processes

Technical Skills

• Proficiency in ERP systems, e.g., BST11 ERP, SAP, Oracle, Microsoft Dynamics, Deltek and NetSuite
• Expertise in programming languages, e.g., Java, C#, Python and SQL
• Experience with system integration tools and technologies (APIs, ETL tools, etc.)
• Strong knowledge of database management systems and ERP architecture

Problem-Solving Skills

• Analytical mindset and the ability to troubleshoot and resolve complex technical issues
• Ability to identify inefficiencies and recommend process improvements

Communication & Collaboration

• Strong written and verbal communication skills to interact with technical and non-technical stakeholders
• Ability to work effectively in cross-functional teams and convey technical concepts clearly

Organizational Skills

• Ability to manage multiple projects and deadlines simultaneously
• Detail-oriented approach to ensure accuracy and completeness of solutions

Leadership and Initiative

• Demonstrated ability to take ownership of projects and see them through to completion
• Willingness to mentor junior developers and promote knowledge sharing within the team

• Serve as a technical mentor to junior team members, providing guidance and support in ERP development practices
• Lead by example in delivering high-quality solutions and promoting a culture of continuous improvement
• Assist in defining team objectives, priorities and workflows to align with organizational goals
• Collaborate with leadership to establish best practices and ensure the ERP development team remains aligned with the overall business strategy
• Perform additional related duties as directed

• Bachelor’s degree in computer science, information systems, software engineering or a related field.
• Master’s degree is a plus

Experience:

• 6+ years

The Technical Services Manager

Some travel possible but not extensive 

Exempt

This job operates in a professional office environment with standard office equipment. Remote work is supported with core hours of 9:00 a.m.–6:00 p.m. ET. The employee is regularly required to speak and listen and frequently required to stand, walk and use their hands.