• Under immediate supervision, assist in the deployment, testing, and configuration of on-premises and cloud-based BST Global applications, storage, and server operating system environments
• Provide first- and second-level support for end-user issues related to on-premises and cloud-based systems environments where BST Global applications have been deployed
• Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing
• Ensure CRM (external client support) and JIRA (internal tasks) are fully documented and resolved or escalated to Development or Product Management
• Proactively follow up with customer issues to ensure customers’ concerns are addressed accurately and promptly
• Assign, manage and delete user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application-specific user management
• Under immediate supervision, ensure BST Global cloud systems are available and perform satisfactorily
• Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities and other system administration tools
• Perform other related duties as assigned

Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative, and high-performing product team

• Promote, support, and embody BST Global’s company mission, strategy and values
• Foster a culture of ownership and pride for delivering the highest levels of quality and excellence

• General IT systems management in cloud and on-premises systems
• Microsoft Windows 2012/2016/2019 configuration and maintenance
• Microsoft SQL 2014/2017/2019 configuration and maintenance
• PowerShell and similar scripting utilities
• Good interpersonal, written and oral communication
• General technical documentation
• Ability to present ideas in user-friendly language
• Analysis and problem-solving, with a high aptitude for learning
• Organized, with the ability to prioritize and multi-task

• AS degree (BS preferred) or equivalent industry experience in one of the following areas: computer science, computer engineering, information technology or a related field preferred
• 2 years minimum operational hands-on experience with IT system administration deployment and maintenance technologies

Director, Infrastructure and Cloud Services

0%

Non-Exempt

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.