Team Leadership & Support 

• Ownership of group processes to support the consulting practice in key focus areas relating to specific types of engagements or products.  

• Identify and promote new service offerings to meet market and growth opportunities 

• Responsible for the productivity and quality of services provided by the team 

• Provide hands on consulting oversight on project initiatives as appropriate to promote, influence, and guide delivery excellence 

• Schedule management for individuals within key focus areas 

• Provide ongoing mentorship, oversight, and SME support to team members   

Service Planning & Delivery 

• Discovery and estimation for specific types of work orders and implementation consulting engagements 

• Planning, coordination, and management of specific work order engagements 

• Collaborate with project and client leadership in assessing opportunities, planning execution, managing risks, facilitating feedback, and providing support during both the sales and delivery cycles.  

• Achieve annual utilization target, derived from a subset of billable engagements in key focus areas, as a subject matter expert providing oversight, or as an overflow resource for general project training and support.  

Personnel Management  

• Lead collaborative goal-setting with the Manager and mentor key team members. 

• Continuously monitor team performance and proactively provide feedback 

• Participate in the recruitment process for new hires 

• Identify areas of growth for staff and promote professional development 

• Client-facing consultative skills 

• Finance and accounting concepts and experience 

• Functional knowledge of Products being delivered to clients 

• Excellent leadership skills 

• Excellent analytical and problem-solving skills   

• Excellent written and verbal communication skills  

• Presentation skills to internal and external parties 

• Arbitration skills between multiple parties 

• Exhibit attention to detail 

• Flexibility and eagerness to help across the organization as priorities shift 

• Performs other related duties as directed 

Deep commitment to working in and fostering a highly collaborative, innovative, and high-performing team.

• Evangelize, support, and embody BST’s Company Mission, Strategy and Values 
• Foster a culture of ownership and pride for delivering the highest levels of quality and excellence 
• Performs other related duties as directed

• Bachelor’s degree in business or technology discipline (Master’s degree helpful) 

• 10+ years in technology consulting 

• 5+ years in an implementation or consulting leadership role  

• Previous experience with an ERP or related product company required. 

Team Manager

25%

Exempt

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.