Product Owner Office Hours: Solutions, Artificial Intelligence & Analytics

Jason manages the Business Services team at BST Global, a group of consultants aimed at delivering high-quality business solutions for clients across multiple platforms and products. Jason joined BST Global in 2004, and has worked across a variety of roles focused primarily on Project Delivery.

Jason has led numerous software implementations of all BST Global platforms around the world. As a Consultant, this included business process assessment, configuration design, data migration and training. As a Project Manager, this included project planning and scheduling, risk management, issue resolution, budget control and client relationship management. Projects varied in scope from small training efforts all the way up to large-scale acquisition implementations.

As Business Services Manager, Jason supports a group of consultants working across the globe to implement various solutions with our clients. This includes planning and coordination, ongoing support and oversight, process improvement, and overall quality maintenance to help the team deliver successful results for all of our clients.

As Customer Success Team Lead at BST Global, Taylor helps clients unlock the full value of their investment. She partners with organizations to maximize ROI, adopt the latest tools and features, and drive business process maturity.

Taylor brings a hands-on approach to solving strategic and tactical challenges, whether related to technology, people or process. She began her career at BST Global performing new client implementations, which gave her a strong foundation in enterprise systems. She then went to PwC, where she advised on digital transformation, and later ISG, consulting for Fortune 100 companies and further broadening her expertise in change management and customer experience.

Pursuing increasingly complex challenges, Taylor later drove customer success initiatives for robotics integration at several large U.S. manufacturers. She has since returned to BST Global to continue helping clients evolve, adapt and thrive, ensuring every initiative aligns with their strategic goals.

Taylor holds a Master of Business Administration degree with a STEM designation from Carnegie Mellon University.

As Team Manager of Technical Services, Justin leads a team of developers that provide custom solutions for BST Global. Justin joined BST Global in 2011 and has 20+ years of experience in the technology industry with a focus on building software. Additionally, he has worked with numerous clients to design and develop custom solutions that increase productivity. His leadership streamlines the process from design to implementation for a seamless transition for clients.

Justin holds a Bachelor of Management Information Systems degree from the University of South Florida in Tampa, Florida.

As BST Global's Director of AI & Analytics, Hank leads a team in evolving BST Global’s current solution set and creating new innovative solutions through artificial intelligence, machine learning and big data capabilities.

Hank joined BST Global in early 2019 and has 30+ years of extensive experience in building large-scale distributed systems and analytics solutions, IT consulting, SaaS software delivery, systems merger and acquisition, modeling and simulation, business process improvement, and client management spanning multiple industries including healthcare, financial services, Department of Defense, transportation and telecommunications.

Prior to joining BST Global, Hank successfully led a $3.9B system merger and acquisition, delivered $100M in consulting and software development engagements, implemented process and data governance for a U.S. interdealer broker and provider of $2.3T in daily trading services, and secured $250M in investment by delivering real-time predictive analytic software.

Hank has held various leadership roles such as Chief Architect, Trusted Advisor and Managing Director at IBM, Motorola, Unisys, AT&T, Perot Systems and Dell.

Chris has been a key member of the teams who designed, built and delivered three generations of the BST Global product suite. She began her BST Global career in 1995 as part of Product Support for the MIS product. Her skills were soon leveraged to provide design, QA and support expertise for BST Global’s first relational database product. Her experience and knowledge naturally advanced her to the core teams responsible for evolving both BST8 and BST10.

In 2001, Chris was named Product Manager of Billing & Reporting, and was heavily involved in converting clients to BST8. Her specialties are report writing, billing, ETL and dashboards, and she is known as a subject matter expert for the overall data and data integrity within BST Global. For the past 13 years, Chris' focus has been on the Business Intelligence product line, maturing the BST8 management- and performance-portals platforms, overseeing the products, converting our clients to BST10 and bringing to life BST10 Information Delivery featuring inquiry, dashboard and reporting functionality. The past few years Chris' data knowledge has led her to focus on the new and exciting machine learning aspects of BST Global's business.

Prior to joining BST Global, Chris worked for Environmental Consulting and Technology, Inc. and Tower Environmental (both BST Global clients) in various roles spanning accounting and billing as well as systems administration.

Sara Ganster is a Product Manager on the AI & Analytics (AIA) team at BST Global, helping to deliver innovative AI solutions that drive efficiency and value for clients in the AEC industry. With two decades of experience as a Product Owner and eight years building AI- and ML-powered software solutions, Sara is dedicated to enhancing the user experience and advancing BST Global’s AIA platform. She is passionate about empowering teams and clients to unlock operational excellence through predictive analytics and process improvement.

In nearly 20 years with BST Global, Nick has worked his way from Application Technical Support, through various roles in Product Development, utilizing T-SQL, SSIS and SSRS, and ultimately into his current role as a key member of the Artificial Intelligence and Analytics (AIA) team.

As a Data Product Engineer, Nick enjoys digesting business requirements, deep diving into the data, and working with data scientists and product owners to deliver data-driven business analytics solutions through AI, big data, and machine learning. Providing the end user with first-class predictive business intelligence (BI) and analytical insights is what motivates this data nerd on a daily basis.

Nick holds a Bachelor of Science degree in Computer Science from Dickinson College in Carlisle, Pennsylvania, where he also played basketball.